Loading

Stonile warrants to the original purchaser of a Stonile Sintered surfaces that, for a period of twenty-five (25) years from the date of original purchase, the Product will be free from manufacturing defects under normal use and service.

This warranty is non-transferable and is extended only to the original purchaser of the Product for residential applications only.

What This Warranty Covers

  • Surface damages caused by heat shock, provided that the Product has been used and maintained in accordance with Stonile maintenance guidelines.
  • Surface damages caused by temperature changes, under normal use and service.
  • Color fading due to exposure to UV light, under normal use and service.
  • Stains caused by general household food and beverages, provided that the Product has been used and maintained in accordance with Stonile maintenance guidelines.

What This Warranty Does Not Cover

  • Damage caused by improper use, negligence, abuse, exposure to extreme temperatures, contact with abrasive or corrosive materials, or any other use contrary to Stonile's recommended maintenance instructions.
  • Any damage or defects resulting from transportation, fabrication, or installation.
  • Any damage or defects due to natural disasters, acts of God, or any other force majeure events.
  • Any damage caused by normal wear and tear, including, but not limited to, scratches, chips, or stains (other than household food or beverages).

Terms And Conditions

  • This warranty applies only to products that have been properly installed, used, and maintained in accordance with Stonile installation and maintenance guidelines.
  • Any claim under this warranty must be made in writing and accompanied by proof of purchase, photographs of the claimed defect, and a detailed description of the claimed defect.
  • Stonile sole responsibility and liability under this warranty are limited to, at its option, either repairing or replacing the defective Product.
  • This warranty does not cover any labor costs or other expenses related to the removal, fabrication, or installation of the Product or any replacement product.
  • This warranty does not cover any incidental, consequential, or special damages arising out of or related to the use or inability to use the Product.

To make a claim under this warranty, please contact Stonile at info@stonile.com or +1 905-670-2999.